Customer Service

Over the years we have created a vast knowledge base, FAQ section and extensive manual. If you cannot find an answer in these databases, there is also our support team available during business hours.

Online resources

Getting started

We have created an introduction course that guide you through the main features of RetSoft quickly. It is a great place to start and discovery the best features RetSoft has to offer and how you can put them to use!

Go to course


We have created an online manual with a search engine. It guides you through all the functions of our application.

If you press F1 inside RetSoft you are automatically brought to the matching page of the manual.

View manual


Are you having trouble with RetSoft? We have had many questions over the years and created an extensive FAQ section.

These questions are mainly technical of origin, so they are ideal for system administrators to troubleshoot issues.

View FAQ

Offline resources

If one of the online resources did not provide you with an answer, you can contact us directly via one of the options below. Please note our support team is available during the following business hours: 9 A.M. - 5 P.M. CET.

Support mail

Send an email with your question to Please make sure to describe your question as accurately as possible for the best result. 

Send mail

Web form

If you want you can use our webform to create a new support ticket. 

Open form

Call us

If you prefer, contact us by phone at +31 50 301 07 10 - option 1 in the menu.

Call us

Remote assistance

In some cases it might be needed to set up a remote connection to look at a problem together. A support team member could instruct you to download the TeamViewer client via our website, you can find the term and conditions to set up the connection via the button below.

Get support client